LEVEL 1

Unit 01: Jobs 

- say what you do and where you are from 
- ask about personal information 
- spell
- say hello and goodbye and introduce youself and others.

Unit 02: Products & services 

- talk about company types and activities 
- ask about companies 
- say numbers 
- book and order things by phone

Unit 03: Location 

- talk about your company location and buildings
- ask for details about a workplace
- start and end a telephone call
- leave a telephone message.

Unit 04: Technology 

- talk about technology
- talk about everyday activities 
- ask questions in tire present simple
- ask for and offer help

Unit 05: Communication 

- deal with documents and
- correspondence
- talk about a past event
- say sorry
- explain and solve a problem

Unit 06: Contacts 

- order food in a restaurant or café
- use time expressions to talk about the past
- describe a trip
- make general conversation

Unit 07: Departments 

- describe departments and their responsibilities
- say where things are and give directions using prepositions
- show a visitor round a company

Unit 08: Employment 

- talk about professional qualities, skills and experience
- talk about what you are doing now and trends in the workplace
- tell the time
- arrange a meeting

Quay lại

Unit 35: Working online 

- talk about online security at work
- talk about rules
- explain clearly
- take part in a teleconference

Unit 36: Finance 

- talk about how to finance a new business idea
- talk about future predictions
- use will in different ways
- give a presentation with visual information

Unit 37: Logistics 

- talk about logistics and supply chains
- ask direct and indirect questions
- use say and tell correctly
- place and handle orders

Unit 38: Facilities 

- describe a place of work and its facilities
- use quantifiers
- use too and enough
- make suggestions and recommendations

Unit 39: Decisions 

- talk about decision making
- talk about future possibilities
- use if in different ways
- negotiate an agreement

Unit 40: Innovation 

- talk about innovative ideas
- talk about extremes
- praise and thank people formally and informally
- present new ideas

Unit 41: Breakdowns

- talk about breakdowns and faults
- use relative pronouns
- check someone understands
- discuss and solve problems

Unit 10: Teamwork 

- talk about teams and teamwork
- discuss problems
- talk about present and future adangements
- choose the best options
- respond to news
- give opinions

LEVEL 2

Unit 16: New products 

- talk about new products and the stages in their development
- talk about the development of products
- show interest
- give a report

Unit 42: Processes

- talk about, describe and explain processes
- use passive forms to describe processes
- deal with questions after a presentation

Unit 43: Performance 

- talk about different persones qualities
- talk about past events in your life
- generalize and be specific
- take part in a performance review

Unit 44: First Impressions

- talk about first impressions
- introduce yourself by email
- make a follow-up call
- arrange to meet a business contact
- exchange contact details
- talk about your work and company

Unit 45: Motivation

- talk about motivation at work 
- make small talk
- exit a conversation politely
- use questions to find out information and develop conversation

Unit 46: On Schedule

- talk about managing projects
- ask for / give an update in a meeting
- make and respond to suggestions
- catch up with colleagues
- update on current projects

Unit 47: New Ideas

- talk about ideas and innovations  present an idea, product or service
- thank someone and respond to thanks
- talk about present, past and future ability

Unit 48: Customer Service

- talk about customer service
- deal with customers
- reassure and sympathize
- use direct and indirect questions to deal with customers

Unit 49: Ethical Business

- talk about ethical business
- explain plans and arrangements
- invite and recommend
- respond to spontaneous invitations
- talk about the future

Unit 50: Making Decisions

- talk about personality and decision making
- participate in a decision-making meeting 
- talk about social plans
- talk about improving services and facilities

Unit 51: Outsourcing

- talk about outsourcing
- present factual information
- apologize and respond to apologies
- talk about a law or regulation in your country

Unit 52: Employees

- talk about changing jobs
- talk about ways of keeping staff
- negotiate solutions
- make and respond to quick requests
- negotiate a secondment

Unit 53: New Business

- talk about starting up a new business
- ask about work and life
- ask a favour
- avoid saying 'no'
- talk about activities and results

Unit 54: Communications

- talk about communications
- explain procedures
- use teleconferencing phrases
- deal with situations on the phone
- talk about obligations at work

Unit 55: Change

- talk about change
- present future plans
- be negative diplomatically
- talk about future activities and developments

Unit 56: Facts and Figures

- talk about numbers and trends
- ask for and explain factual and numerical information
- talk about news at work
- report what someone has said

Unit 57: Culture

- talk about cultural differences
- narrate past events 
- give an explanation
- talk about films, TV and books
- talk about past events

Unit 58: Performance

- talk about staff appraisals 
- discuss and evaluate performance
- make people feel relaxed
- talk about hypothetical past events

Unit 14: Contacts 

- describe your job and the
- people you work with
- talk about work activities
- give phone numbers and spell names
- make and receive telephone calls.

Unit 15: Visitors 

- talk about company structure
- ask questions
- welcome visitors
- present visual information

Unit 09: Competition 

- talk about competition and how to be competitive
- compare products and companies
- say prices
- compare and choose

Unit 11: Travel 

- talk about air travel
- check in at an airport
- talk about future plans
- give reasons for actions
- talk about money
- book a hotel room and ask about hotel services.

Unit 12: Schedules 

- talk about schedules
- talk about recent past actions
- say when something happens using prepositions of time
- say dates
- plan a schedule.

Unit 13: Companies 

- talk about what companies do
- talk about your company
- make polite requests
- introduce yourself and others

Unit 17: Employment 

- talk about job benefits and employment procedures
- describe persorial experiences
- delegate work
- discuss progress on projects

Unit 18: Customer service 

- talk about customer service
- make comparisons
- respond to complaints
- ask for and give opinions

Unit 19: Travel 

- talk about travel
- ask for travel information
- report to a company reception
- make small talk and develop a conversation

Unit 20: Orders 

- talk about orders and deliveries
- talk about the future
- make arrangements 
- make and respond to suggestions

Unit 21: Selling 

- talk about sales and advertising
- talk about advertising laws
- interrupt and avoid being interrupted
- control the discussion in meetings

Unit 22: New ideas 

- talk about new green initiatives
- talk about innovative practices
- ask for clarification
- give a formal presentation

Unit 23: Entertaining 

- talk about corporate entertainment
- talk about future possibilities 
- talk about food and drink
- make and respond to invitations and offers

Unit 24: Performance 

- talk about performance
- talk about present and past performance
- say large and approximate numbers
- describe trends

Unit 25: Future trends 

- talk about global issues
- make predictions
- respond to ideas
- predict future trends

Unit 26: Time 

- talk about managing time
- speculate and discuss consequences
- talk about time
- negotiate conditions

Unit 27: Training 

- talk about personal development and training
- give advice
- say thank you and respond
- show understanding and suggest solutions

Unit 28: Your career 

- talk about ambitions and careers
- revise grammar and tenses
- say goodbye
- give a personal presentation

LEVEL 3

Unit 29: Working life 

- talk about yourself and your work
- give a short personal presentation
- show interest during conversations
- network with groups of people

Unit 30: Work-life balance 

- talk about work-life balance
- say 'yes' in different ways
- exchange contact details

Unit 31: Projects

- talk about projects
- talk about the progress of a project
- give short answers
- update and delegate tasks

Unit 32: Services & systems 

- talk about services and systems
- make comparisons
- talk about approximate numbers
- talk about features and benefits

Unit 33: Customers

- talk about customer service
- talk about schedules and future arrangements
- say 'sorry' in different ways
- make and change arrangements

Unit 34: Guests & visitors 

- talk about business-travel schedules
- use articles
- find out how to address people
- welcome visitors and talk about their journey

LEVEL 4

Unit 59: Career Breaks

- talk about taking a career break
- present a personal case
- talk about taking time off 
- review your situation at work

Unit 60: Connections

- talk about cultural differences
- report on research and use tenses correctly
- introduce yourself

Unit 61: Careers

- talk about careers.
- discuss/share ideas and talk about the past
- explain your opinion

LEVEL 5

Unit 62: Change

- talk about organizational change
- give a formal presentation about the future
- show understanding

Unit 63: Risk

- discuss company risks
- participate in a teleconference and use pronouns to refer to something
-facilitate conversation

Unit 64: Teamwork

- discuss personalities 
- avoid conflict and add emphasis in negotiation
- respond to feedback

Unit 65: Progress

- discuss innovation
- talk about new ideas and use adverbs
- avoid giving direct answers

Unit 66: Learning

- discuss training
- communicate effectively on the phone and talk about the future from a past perspective
- express dissatisfaction

Unit 67: Performance

- discuss performance at work
- give informal presentations and deal with questions

Unit 68: Resources

- talk about CSR
- discuss options using conditionals
- avoid misunderstandings

Unit 69: Leadership

- discuss types of leadership
- give a briefing using the passive
- say how you feel .about something

Unit 70: Values

- discuss values
- reach an agreement using formal and emphatic language
- talk about difficult issues

Unit 71: Persuation

- discuss persuasion
- sell an idea using discourse markers
- deal with compliments

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